No More Endless Questions & Passwords

When your customers dial into the contact center it is critical to provide them with a superior experience at the outset. However, when you are both forced to go through a barrage of authentication questions, to safely access their account and personal information – this becomes impossible.

 

TM Group offers you the market’s leading voice biometrics solution by NICE – so you can avoid this hassle and get to the business of happy customers.

 

 Unique Capabilities

  • Leverage previous customer calls for zero- effort enrollment
  • Analyze the customer’s voice from the first second of the call
  • Improve security with 4 security levels
  • Automatically provide guidance to agents in real-time

Business Impact

  • Reduce average handle time by 40 seconds per call
  • Save ~60 – 80 cents per call
  • Improve customer satisfaction
  • Increase agent productivity

TM Group is your premier partner in improving customer satisfaction and contact center performance by automatically, effortlessly, and securely authenticating callers in real time.

Consulting Paper

Opus Research on Voice Authentication

Download

RTA

Nice Real-Time Authentication

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