Schedule with precision. Engage your employees.

In a complex contact center environment, forecasting customer demand and scheduling the workforce with precision, can be challenging. The number of contact channels, employee skills required for different types of calls, and the number of sites is great.

 

However, being able to forecast accurately and schedule accordingly is a must for an effectively run contact center and engaged employees.

 

TM Group brings the industry’s leading Workforce Management solution from NICE. Along with our domain expertise and cutting-edge technology your contact center will be able to benefit from:

 

  • Transparency: factor multiple methodologies, contact channels, departments, and skills types into your forecasts and schedules.
  • Insight: gain real-time visibility into service queues and employee adherence so you can take early action to solve issues.
  • Motivation: leverage simple end user interfaces and tools to ensure employees own their schedules and performance – requesting time-off, trading shifts, and sharing ideas.
  • Flexible deployment options: enjoy the scale and performance of enterprise software available on-premise or in a cloud configuration.

TM Group is your premier partner in driving employee engagement and operational efficiency at the contact center.

NICE WFM Intraday Management

NICE WFM Scheduling

NICE WFM Forecasting

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