How to make your RPA investment a success

How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in creating the success we all want from our robotic process automation projects. Feel free to contact me at any time If you want to discuss them further or just give […]

Torbjörn Hörberg – Customer Experience SME

Torbjörn Hörberg is the Subject Matter Expert for all Customer Experience solutions at TM Group

Meet Torbjörn Hörberg. Customer Experience SME at TM Group. “My heart beats for customer service, and creating the best experience for customers, when they interact with the brands. It’s what I have been working with for over 18 years. I come from working mostly in the retail world of IKEA and the customer support there. […]

How to implement a successful IT Project: A guide to how we do it

How to implement a successful IT Project: A guide to how we do it

Implementing an IT project into any business or organization can be complex and difficult and requires stringent processes and knowledge. Over time when your experience builds up, you also know where the pitfalls are, and how to avoid them. We turn these pitfalls into focus points, which we always keep a firm eye on, and […]

Functional vs. Non-functional requirements in an IT project

One basic aspect of IT project management is understanding the different requirements of a system. There are two types, which are both critical when implementing a successful IT project, functional and non-functional requirements. Senior Project Manager, Søren Pedersen has defined both functional and non-functional requirements, so you can get a basic understanding of the difference […]

BPA Talk – Part 2 – How to deflect inbound calls to customer self-service

How to deflect inbound calls to customer self-service

It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you experience an increasing volume of inbound inquiries from your customers, you will really benefit from watching this video. Our Customer Experience SME, Torbjörn Hörberg, lets you in on how you can deflect a large amount […]

The latest fraud scams businesses need to be aware of

The latest fraud scams businesses need to be aware of

The criminal minds out there are always trying to come up with new ways to do what they do and gain terrain above the rest of us and hurt businesses and their customers. But we won’t allow it! Therefore, we keep on top of fraudulent behavior together with our vendors, and help our customers do […]

What is the difference between RPA and RDA?

What's the difference between RPA and RDA?

The definition of the difference between attended and unattended RPA is quite simple. As the name indicates the attended RPA runs with human interaction. Hence “attended”. And as you might have guessed, the unattended RPA runs without any human interaction. Hence “unattended”. The unattended RPA, however, still need human input like strict rules, goals and […]

RPA (Robotic Process Automation) for beginners

RPA for beginners

If you are completely new to the world of RPA, you’ve come to the right place. This RPA for beginners is a simple explanation of what RPA is and does. Let us start by introducing ourselves in short terms. We are TM Group and we are specialists in RPA among other things within customer experience […]