9 compliance must-haves for Microsoft Teams recording 

Are you using Microsoft Teams today, or are you thinking of using it?  A fast and unified communications platform like Microsoft Teams has become a must-have in today’s business–world – especially if we look at the banking and financial industry, contact centers, and call centers. All these industries are obliged to comply with various regulations, and some of these regulations […]

TM Group-partner, NICE introduces new Microsoft Teams integration

Improve compliance, customer experience, employee experience, efficiency and collaboration with the new NICE Engage and NICE inContact CXone Microsoft Teams integration. The need for collaboration tools and unified communications platforms like Microsoft Teams is increasing as more employees are working from home (WFH) or working from anywhere (WFA). Therefore, the employees need a solution that […]

“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This blog article goes out to those who’ve already invested in automation, but is not getting the wanted outcome, and to you who are looking into investing in […]

How to improve the collaboration between the staff in the contact center

In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also replies on his/her co-workers and colleagues. But how do you create the best collaborative environment for the agents on-floor, the supervisors, and the rest of the organization?

NICE inContact as the market leader in Omdia research

TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in Omdia’s Multi Channel Cloud Contact Center Solution Decision Matrix. NICE inContact ranks as the number 1 overall in the technology assessment, execution assessment and market impact ratings in the 2020-21 research. Paul Jarman, NICE inContact […]

NICE inContact is now a TM Group Business Partner

NICE inContact CXone is the leading cloud customer experience platform with a unified approach to Customer Analytics, Omnichannel Routing, Workforce Management, and Automation & Artificial Intelligence, enabling a more efficient environment for employees, exceptional customer experiences and better business results. CXone is already in use all over the world with more than 240 customers in […]