9 compliance must-haves for Microsoft Teams recording 

Are you using Microsoft Teams today, or are you thinking of using it?  A fast and unified communications platform like Microsoft Teams has become a must-have in today’s business–world – especially if we look at the banking and financial industry, contact centers, and call centers. All these industries are obliged to comply with various regulations, and some of these regulations […]

TM Group-partner, NICE introduces new Microsoft Teams integration

Improve compliance, customer experience, employee experience, efficiency and collaboration with the new NICE Engage and NICE inContact CXone Microsoft Teams integration. The need for collaboration tools and unified communications platforms like Microsoft Teams is increasing as more employees are working from home (WFH) or working from anywhere (WFA). Therefore, the employees need a solution that […]

NICE recognized as RPA leader by Everest Group

Yet again we are proud to announce that one of our partners has been recognized as a leader by a major research and analytics firm. This time it is our Business Process Automation and RPA business partner, NICE who recently was crowned as an RPA-leader by Everest Group in their 2020 PEAK Matrix® Assessment.

RPA (Robotic Process Automation) for beginners

If you are completely new to the world of RPA, you’ve come to the right place. This RPA for beginners is a simple explanation of what RPA is and does. Let us start by introducing ourselves in short terms. We are TM Group, and we are specialists in RPA among other things within customer experience […]