Electronic Communication Surveillance

eComms Surveillance

Keep an eye on everything

surveillance of all electronic interactions

Think about this for a second; if you were to surveil, check and control all external and internal communications in terms of compliance, how much time would you spend? 

With eComms Surveillance from TM Group you get a market-leading and business-critical compliance software and platform, which you can rely on completely to do the surveillance for you, create notifications, alerts and reports. 

eComms Surveillance sees everything, and with some input from you, it alerts you and lets you know when and how to react on a possible compliance breach. With the detections models and the advanced workflow, you are able to be efficient and effective about surveilling your complete set of interactions.

And it lets you manage and escalate each case with just one click of a button.

Connect the silos with eComms Surveillance

Financial Services and other entities, that deal with transactions and trading, must surveil all interactions and communications on multiple touchpoints and in several silo-based applications, investigate and monitor financial data and behavioural patterns. This is due to regulations from the authorities such as DODD Frank and MAR.

Data is often spread across several silos, managed by people, who don’t really communicate efficiently. This means the quality and quantity of the data, the processes, the integrity and the accessibility often differs from silo to silo. This makes it difficult for compliance officers to keep track and comply with the MAR and DODD Frank regulations.

These regulations require thorough investigations and deep-dives into datasets on multiple locations and in different formats in order to conduct the required risk analysis, investigations and monitoring.

With eComms Surveillance you will get an AI-powered virtual compliance officer, that unities all datasets across all silos. eComms Surveillance performs the job in a vigilant, impactful, powerful, cost-efficient and accurate way. This allows your human compliance officers to focus on actual decision-making other than research.

eComms Surveillance Features



No organizations are alike, so we tailor the solution to your needs and goals.

Integrated Data Surveillance​

Integrated Data Surveillance​

The solutions links and combines datasets and -sources enabling a complete and end-to-end surveillance platform.



You'll be connected to expert support, so your eComms Surveillance solution is tuned and best-suited to your needs at all times.

Detect with precision

eComms Behavioral Models

The behavioral models analyze, surveil and detect behavior, motivation and intention patterns, that otherwise would be hidden behind a vast amount of data and silos.

Based on Machine Learning and AI the solution proactively detects behavioral patterns both in structured data (trading data, personal information, market news, etc.) and unstructured data (voice, SMS, email, text, eComms, etc.).

Our behavioral models are ready-made and come in ALL Nordic languages, making it easy for you to implement and get started.

As you are increasing the number of communication channels – both internally and externally – you will most likely get an increasing amount of eComms data as well. This makes work harder for any compliance officer.

Fortunately for you, our eComms Surveillance solutions and our experts can set everything up for you, and customize the behavioral models for your business. 

And the best thing; the complete eComms lifecycle can be automated.

Examples of behavioral models

Market Abuse

Insider trading is when an employee acts on non-public information and gains an advantage over the stock market by buying or selling.

Front running is when a broker makes his/her own purchase of a stock prior to completing a major purchase on behalf of a client and therefore manipulates the market.

Collusion is when two or more companies, who are normally in competition with one another, conspire and collude to push the demand for a product/service. Thereby, manipulating with and gaining an advantage over the market.

Information Handling

Insider information is the step before insider trading is made. It is the information that led to insider trading.

Deceptive practices are when a representative from a company deliberately misinforms or deceives a client/customer.

Trade secrets are information about a company that could provide the company with a competitive advantage and then used to gain an unfair market advantage. 

Employee Misconduct

Money Laundering is when someone tries to turn illegally obtained money into legally obtained money.

Kickbacks is a sum of money someone pays someone else to gain some form of market advantage, which then is unfairly obtained. 

Bragging is when a broker literally brags about a successful trade, valuable information etc., which will give him/her an advantage on the stock market.

customized and Advanced Workflow

The newest feature to eComms Surveillance from Shield is Advanced Workflow (read the story here). Advanced Workflow allows compliance officers to break down the data silos and connect to all relevant colleagues in creating, updating, amending the datasets, in the most advanced but simple to use workflow application.

The processes and procedures of any financial service organization or other regulated entities are different from organization to organization. This is exactly why all workflows can be customized to best suit your business processes. We develop them based on a numerous number of datasets and behavioral models.

Advanced Workflow is a valuable ally for any compliance officer.

Trade reconstruction

The trade reconstruction feature ensures efficient and precise reconstruction by utilizing Shield’s powerful proprietary Financial Context Recognition (FCR) engine. It provides businesses with a multi-layered reconstruction stack and seamlessly connects eComms and trading data.

Regulated organizations can considerably enhance their level of compliance and agility in case management processes.

Benefits from trade reconstruction

Ensure precise data of transactions and communications, coping with multiple regulations.

Ensure precise data of transactions and communications, coping with multiple regulations.

Reduce investigation and case management time from days to hours.

Reduce investigation and case management time from days to hours.

Avoid huge audit fees and reputational hits

Avoid huge audit fees and reputational hits

Keep your business steady

Keep your business steady

Trade reconstruction is provided by default

Trade reconstruction is provided by default

Normalization and enrichment of all data

Normalization and enrichment of all data

Let's get in touch

Emil Holmberg

Sales Executive