Contact & Call Center Solutions
Automate the manual work, act smarter, respond faster, and deliver better customer experiences
Ensure Exceptional Customer & Agent Experience
Streamline self-service and agent-assisted experiences to increase customer engagement. Manage your human and automated staff seamlessly, and leverage CX data to make informed decisions. All with fully integrated and scalable solutions.
Automation (RPA & RDA)
Extended workforce, automating complex processes, improving agent efficiency and customer experience.
Record all your customer interactions with your organization and turn it into real, valuable, and actionable insights.
Capture employee communication with customer or internally for compliance, liability, or to gain insight.
Workforce Management (WFM)
Manage the total workforce in your customer service center with our Workforce Management solutions.
Automate the handling of incomming calls and deflect customers to the right place in their journey.
Autocomplete and autoflow to help you decrease AHT up to 20%. Seamless integration and real-time insights.
Meet with our CX guru and enjoy the feedback of someone with over 15 years of experience in the field.
Unlock the potential of your team, turn insights into results, and streamline service delivery.
Digital Messaging Faster Than Light
You can go above and beyond your customers’ expectations with Deepdesk capabilities, providing superior experiences and building enduring relationships directly from the website or social media.
Agents can enhance typing speed by up to 50% by using autocomplete and Deepdesk’s ability to automatically fill in names and other customer data.
Release your agents from repetitive and mundane tasks. Let them focus on human interactions and help them in real-time, turning even small interactions into big opportunities.
Attended and unattended RPA acts as an extended workforce and as a personal assistant of the future. Streamlining processes, ensuring exceptional customer experience, and helping agents achieve their fullest potential.
Download NICE Neva Ebook!
Unlock Your Team's Potential
Give your agents the power to self-improve and motivate them to reach heights they never thought were possible.
Anticipate demands with forecasts assisted by AI and optimize the workforce available.
Identify performance gaps with omnichannel recording, and deliver real-time targeted coaching to help your agents wow the customer like never before.
Stop with the guessing work
Make your data useful and turn insight into a better customer experience. Speech analytics helps you create a data-driven culture, delivering smarter and faster customer experiences.
Use analytics on every interaction in real-time to identify issues, and opportunities and act based on data.
Download NICE Neva Discover Brochure!
Meet with one of our CX specialists and find new ways to deliver awesome customer experiences.
Sometimes it is good to have an outsider with over 15 years of experience spearheading contact center software implementations
Why TM Group as a partner to your contact center
Let's get in touch!