Contact & Call Center Solutions

Automate the manual work, act smarter, respond faster, and deliver better customer experiences

Ensure Exceptional Customer & Agent Experience

Streamline self-service and agent-assisted experiences to increase customer engagement. Manage your human and automated staff seamlessly, and leverage CX data to make informed decisions. All with fully integrated and scalable solutions.

Ecomms surveillance software

Automation (RPA & RDA)

Extended workforce, automating complex processes, improving agent efficiency and customer experience.

Set of ring binders in the archive

Voice Analytics

Record all your customer interactions with your organization and turn it into real, valuable, and actionable insights.

Video conference concept. Telemeeting. Web meeting. Webinar.

Communication Recording

Capture employee communication with customer or internally for compliance, liability, or to gain insight.

Ecomms surveillance software

Workforce Management (WFM)

Manage the total workforce in your customer service center with our Workforce Management solutions.

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Automate the handling of incomming calls and deflect customers to the right place in their journey.

Video conference concept. Telemeeting. Web meeting. Webinar.


Autocomplete and autoflow to help you decrease AHT up to 20%. Seamless integration and real-time insights.

Set of ring binders in the archive

Discovery Meeting

Meet with our CX guru and enjoy the feedback of someone with over 15 years of experience in the field.

Unlock the potential of your team, turn insights into results, and streamline service delivery.

Digital Messaging Faster Than Light

Your customer experience is the main differentiator between you and your competitors. Customers anticipate prompt, efficient responses from you in order to meet their needs whenever they arise.

You can go above and beyond your customers’ expectations with Deepdesk capabilities, providing superior experiences and building enduring relationships directly from the website or social media.

Agents can enhance typing speed by up to 50% by using autocomplete and Deepdesk’s ability to automatically fill in names and other customer data.
Deepdesk feature overview with overlay@12x
RPA (Robotic Process Automation)

Workforce Multiplier

Release your agents from repetitive and mundane tasks. Let them focus on human interactions and help them in real-time, turning even small interactions into big opportunities. 

Attended and unattended RPA acts as an extended workforce and as a personal assistant of the future. Streamlining processes, ensuring exceptional customer experience, and helping agents achieve their fullest potential.

Download NICE Neva Ebook!

NICE Neva Ebook.
Workforce management

Unlock Your Team's Potential

Give your agents the power to self-improve and motivate them to reach heights they never thought were possible.

Anticipate demands with forecasts assisted by AI and optimize the workforce available.

Identify performance gaps with omnichannel recording, and deliver real-time targeted coaching to help your agents wow the customer like never before.

Stop with the guessing work

Make your data useful and turn insight into a better customer experience. Speech analytics helps you create a data-driven culture, delivering smarter and faster customer experiences.

Use analytics on every interaction in real-time to identify issues, and opportunities and act based on data.

Interaction insight customer data insight

Download NICE Neva Discover Brochure!

NICE Neva Discover RPA RDA
CX Specialist Meeting

CX Specialist

Meet with one of our CX specialists and find new ways to deliver awesome customer experiences. 

Sometimes it is good to have an outsider with over 15 years of experience spearheading contact center software implementations

Why TM Group as a partner to your contact center


TM Group is solution agnostic, and we work with industry leaders in contact center software to bring you the highest level of value when implementing new technologies in your contact center.


TM Group has over 20 years of experience implementing and supporting technology solutions for some of the biggest companies in the Nordics


Our advisors are skilled and possess a deep knowledge of the solutions we represent and the contact center industry. And if this is not enough, we are backed up by some of the industry's top thinkers working with our partners.


Being a company committed to advancing everyday life by improving business, it is our job to be one step ahead of the technologies in the industry to guide our customers into the right pass of success.

Let's get in touch!

Emil Holmberg

Sales Director

Emil Holmberg TM Group Sales Director