In-, and outbound
During the interactions that your contact center agents have with customers, sensitive information is shared. This includes credit card information, as well as other personal identifiers that could leave customers exposed to identity theft and your organization to regulatory breaches.
Thus, it is critical to have in place a bullet proof contact center compliance program that is tailored to the needs of your customer service and contact center, and specifically, to the needs of the payment card industry (PCI).
TM Group enables you to effectively comply with all the required regulations. Now, you have to remember that some of these regulations only apply to customer service centers within certain sectors, and also for customer service center located in the US. Gain an overview of what regulations you comply with by implementing our customer service compliance solution here.