The world’s Best cloud-based customer experience platform
Unlock the potential of your team, turn insights into results, and streamline service delivery, all with one tool; CXone from NICE inContact, the world’s leading CX cloud-based platform.
CXone unites AI, automation, customer and interaction analytics, omnichannel routing, and workforce optimization to help your contact center deliver faster and better customer experiences than ever.
Make your data useful and turn insight into a better customer experience. CXone helps you create a data-driven culture, delivering smarter and faster customer experiences.
Use analytics on every interaction in real-time to identify issues, opportunities and act based on data.
Read more about interaction analytics here.
Meet your customer on their favorite channel, and move along with them. Start on social, continue on phone or email. Let nothing stand between you and your clients.
CXone omnichannel empowers agents to interact with customers in any channel and delivery better customer journeys.
CXone is the leading call center cloud solution. Easily deploy and deliver globally.
The platform is fully scalable and secure, which gives you the reliability and flexibility your business needs to succeed.
Give your agents the power to self-improve and motivate them to reach heights they never thought were possible.
Identify performance gaps with omnichannel recording, and deliver real-time targeted coaching to help your agents wow the customer like never before.
Read more about workforce optimization here.
Optimize efficiency and do more with less. Give agents access to tools and the information they need to deliver faster and better customer service.
CXone 250 + APIs let you integrate seamlessly with Salesforce®, Microsoft Teams, and more.
The integrations provide total control and synchronization for your contact center.
Learn more about CXone and Microsoft Teams integration.
Learn more about CXone and Salesforce® integration.
Release your agents from repetitive and mundane tasks. Let them focus on human interactions and help them in real-time, turning even small interactions into big opportunities.
CXone automation (Attended and unattended RPA) acts as an extended workforce and as a personal assistant of the future. Streamlining processes, ensuring exceptional customer experience, and helping agents achieve their fullest potential.
Read more about robotic process automation (RDA and RPA) here.