The world’s Best cloud-based customer experience platform

CXone Customer Experience Platform

Perfect customer experience

Unlock the potential of your team, turn insights into results, and streamline service delivery, all with one tool; CXone from NICE inContact, the world’s leading CX cloud-based platform. 

CXone unites AI, automation, customer and interaction analytics, omnichannel routing, and workforce optimization to help your contact center deliver faster and better customer experiences than ever.

 

Discover a new world of efficiency and client satisfaction. Book a demo now!

Why choose CXone by NICE inContact

Download eBook
CXone is considered a leader on Gartner's magic quadrant.
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Facts about CXone

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CXone customers in Europe
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Agents use CXone worldwide
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Guaranteed Uptime
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NICE inContact CXone customers in Europe
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Agents use CXone worlwide
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NICE inContact CXone explained in a video - watch it!

Discover a new world of efficiency and client satisfaction. Book a demo now!

Stop with the guesswork

Make your data useful and turn insight into a better customer experience. CXone helps you create a data-driven culture, delivering smarter and faster customer experiences.

Use analytics on every interaction in real-time to identify issues, opportunities and act based on data.

Read more about interaction analytics here.

Stop with the guessworking. CXOne help you make better and faster decisions.Guess me

Better customer journey

Meet your customer on their favorite channel, and move along with them. Start on social, continue on phone or email. Let nothing stand between you and your clients.

CXone omnichannel empowers agents to interact with customers in any channel and delivery better customer journeys.

Simplify complex social customer service with CXone. Download the ebook and learn how to improve your customer experience on social medias!

Enterprise-grade cloud

CXone is the leading call center cloud solution. Easily deploy and deliver globally.

The platform is fully scalable and secure, which gives you the reliability and flexibility your business needs to succeed.

CXone workforce optimazation

Unlock your team's potential

Give your agents the power to self-improve and motivate them to reach heights they never thought were possible. 

Identify performance gaps with omnichannel recording, and deliver real-time targeted coaching to help your agents wow the customer like never before.

Read more about workforce optimization here.

Salesforce® and Teams integration

Optimize efficiency and do more with less. Give agents access to tools and the information they need to deliver faster and better customer service.

CXone 250 + APIs let you integrate seamlessly with Salesforce®, Microsoft Teams, and more.

The integrations provide total control and synchronization for your contact center.

Learn more about CXone and Microsoft Teams integration.

Learn more about CXone and Salesforce® integration.

AI and automation

Release your agents from repetitive and mundane tasks. Let them focus on human interactions and help them in real-time, turning even small interactions into big opportunities. 

CXone automation (Attended and unattended RPA) acts as an extended workforce and as a personal assistant of the future. Streamlining processes, ensuring exceptional customer experience, and helping agents achieve their fullest potential.

Read more about robotic process automation (RDA and RPA) here.

Let's get in touch

Emil Holmberg

Sales Executive

RPA, RDA, Compliance and Customer Experience Specialist

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