Save time and keep your customers happy

Real-Time Authentication

No More Endless security Questions & Passwords

Automated and Real-Time Authentication

When your customer service center receives an inbound call from a customer, it is critical to provide them with a superior experience at the outset. However, when you are forced to go through a barrage of authentication questions, to safely access their account and personal information, and to verify who the caller really is, this becomes a hassle. You therefore need Real-Time Authentication.

TM Group offers you the market’s leading voice biometrics solution by NICE – so you can avoid the hassle and get to the business-end of happy customers and a seamless customer experience. Welcome to the world of Real-Time Authentication.

What is Real-Time Authentication (RTA)?

Real-Time Authentication (for short: RTA) is a technology that enables your customer service center to authenticate and verify the caller via voice recognition. This skipps and replaces the endless and annoying security questions, the customer service agent is obliged to ask the customer. The result is faster handle-time, hostile environment for fraudsters, obviously a better customer experience, and much more.

Watch This RTA Video From Our Partner, NICE​

Some benefits of Real-Time Authentication

Reduce average handling time by 40 seconds per call​​

Reduce AHT

Implemeting RTA in your Contact or Call Center will help you reach your desired AHT goals.

Reduces operational costs​

Revenue improvement

Cutting down AHT will improve your ervenue and costs.

Improve customer satisfaction and the general experience with your brand​​

Better CSI

The CSi is a key KPI in your contact or call center, and by implementing RTA you will achive that.

Increase agent productivity​​ and experience

Agent Experience

RTA will provide a better and more efficient work environment for the agent, and will improve the ESI.

Keep fraudsters out​

Compliant and secure

Fraudster is a ever-threat, but there is no frauding RTA.

Multi-channel voice print​

Multi-channel

Detect the voiceprints all over.

Contact Us

Torbjörn Hörberg

Torbjörn is our Contact & Call Center expert and consultant, and he is the one receiving the form after you have submitted it.

Reach to us and to Torbjörn to talk more about the capabilities and benefits of Real-Time Authentication.

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