Some benefits of Real-Time Authentication
Reduce average handling time by 40 seconds per call
Reduce AHT
Implemeting RTA in your Contact or Call Center will help you reach your desired AHT goals.
Reduces operational costs
Revenue improvement
Cutting down AHT will improve your ervenue and costs.
Improve customer satisfaction and the general experience with your brand
Better CSI
The CSi is a key KPI in your contact or call center, and by implementing RTA you will achive that.
Increase agent productivity and experience
Agent Experience
RTA will provide a better and more efficient work environment for the agent, and will improve the ESI.
Keep fraudsters out
Compliant and secure
Fraudster is a ever-threat, but there is no frauding RTA.
Multi-channel voice print
Multi-channel
Detect the voiceprints all over.
