Solutions that can help Your business grow and stand out

Contact & Call Center solutions

Strive for the happiest customers

Get the best contact or Call Center solutions

Today’s savvy and demanding consumers expect a personalized, effortless, and superior customer experience when they interact with your contact or call center.

Therefore, your company’s profitability and customer loyalty depend on your ability to meet these expectations and deliver first-class customer experiences no matter the channel/s used. 

With TM Group, you can leverage the market’s best technologies from our vendors, along with our in-house expertise to deliver those “wow” experiences.

And fear not, all of our Customer Experience solutions follow GDPR and are fully compliant. Read more about GDPR

Compliance here.

Contact Center Platform #1

The #1 cloud-based contact center platform!

Customer Experience Platform

The #1 cloud-based customer experience platform!
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Call Recording

Record all interactions with your customer for quality management and compliance purposes.

Call Recording

Record audio, screen and digital communications.
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Business Process Automation

Robotic assistant for your agents and self-service for your customers.

BPA

Robotic assistant for your agents and self-service for your customers.
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Real-Time Authentication

Skip the manual work in order to authenticate the caller, we have technologies that does that for you.

RTA

Skip the manual work in order to authenticate the caller, we have technologies that does that for you.
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WorkForce Management

Manage the total workforce in your customer service center with our Workforce Management solutions.

WFM

Manage the total workforce in your customer service center with our Workforce Management solutions.
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Interaction Analytics

Record all your customer interactions, and turn them into real, valueable and actionable insights.

Interaction Analytics

Record all your customer interactions, and turn them into real, valueable and actionable insights.
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Contact & Call Center Compliance

Compliance in a contact center or call center is very important, and need to be managed carefully and efficiently.

Contact & Call Center Compliance

Be compliance in your contact or call center with these compliance solutions.
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End-to-end Contact & Call Center Solution

Our end-to-end customer service solution covers everything from compliance to customer experience - everything you'll need in a customer service center.​

Complete CC solution

Why wait? Click here, and get in touch to find out what we can do for you!
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FREE Consultation

Optimize your CX with this free, professional, experienced, and expert-level advice-session!

FREE CX Consultation

You get one free and full hour with our Customer Experience expert, Torbjörn Hörberg. This is a unique opportunity!
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What does the most successful contact & Call centers have in common?

There are many contact and call centers in the world. Your contact or call center need to learn from the best out there. Here are four pillars that the very best contact and call centers in the world base their strategy on. All four pillars are in our portfolio, and we can help you become part of the elite.

An efficient way to plan the workforce

Plan the workforce​

Ensure that the right employees are on deck at the right time, providing the right service and leverage the right skill set to the right customers on the right platform.

Access to data of their customers

Engage with insights​

Analyze and understand customer motivations and needs and act on the insights. You get actionable data of 100% of your interactions.

Know how to keep the agents happy and loyal​

Agent Experience

By eliminating the need to provide endless security answers to access accounts. Verify that you are talking to the right person without even asking.

Digitalize and automize everything it can

Process Optimization​

Optimize the processes in the back-office and front office at the contact/ call center for significant cost and time savings.

The TM Group way

The Value TM Group brings to your contact or call center.

It's not just choosing the right solution to help your contact or call center to reach your desired goal, it is also choosing the right partner, that can help you reach that goal and grow.

We are here to help the contact and call centers in the region to grow and reach the levels they are dreaming of.

We can do this in many different ways and by implementing the different products you see further up on this page.

However, where the true value comes into play, is in the interaction between our customers and us. We aim at bringing value all the way to the front lines of the partnership and making our customers experience the value.

This is how you will experience the value of our partnership

Live discovery

We bring our expert as close to you as possible. Preferably on-site, sitting down with your agents, but it can also work remotely. We discover processes we know from experience can be automated with great ROI, and see first hand what is best suited for your organization.

Wide application knowledge

Because we are independent vendors of all our products and solutions, we have a wide knowledge of the different applications on the market. Therefore, we can find the right solution and application for you and customize it to your needs and goals.

One-stop-shop

When you choose to partner with us, you know you can always come to us for further development and optimization of your contact or call center. We can cover your tech needs from end to end, and we always strive to make our customers succeed, reach their true potential, and experience the value from working with TM Group.

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