Record voice calls, text, Screen, Video, and chat
Interact, record and keep
Voice and text recording
One of the cornerstones of an effective compliance program is voice recording and interaction recording. Whether on the trading floor, in the contact center, or the back office – robust risk prevention means that your organization must be able to handle the full scope of customer voice and digital interactions.
TM Group offers you a broad range of interaction and voice recording solutions from the industry-leading technology providers, coupled with advanced application integration, and supported and maintained by our team of compliance experts and engineers.
To meet today’s high demand and regulatory requirements from authorities, it is vital that you are able to conduct a thorough, precise, and fast investigation on request by the regulators or internal auditor and compliance teams.
Interaction recording and voice recording alone are not enough these days, you also need to be ready to provide full transcriptions of your recordings. How do you do that? Read more about call transcription further down.
Interaction Recording Features And Benefits
Comply with following regulations
Unified communcations recording
Microsoft Teams Recording for compliance
Microsoft Teams have experienced a massive increase in popularity in the world of business – and especially in trading and investment banks, financial services, trading firms, asset or portfolio managers, and other regulated firms. The need for the ability to support multi-channel communications in one unified platform is on the rise like never before. While complete deployment across the organization has been limited due to the incapability to record all communication in unified platforms like Microsoft Teams.
With the Microsoft Teams Recording solutions in our portfolio you can record every communication type like voice, video, chat, screen sharing, and more
Skype For Business Recording for compliance
Financial services, banks, trading firm, etc. are facing more heavy regulatory compliance demands from the authorities for proactive and precise recording, retention and retrieval of all trading interactions. Skype for Business Recording is therefore in high demand for its users.
The recording platforms in our portfolio are ready the meet the challenges of the future by capturing and recording all Skype for Business communication types like voice, video, chat, screen sharing, etc.
Voice-to-text in every call
In many instances you are obliged to provide transcription of your customer interaction, and can have as little as 72 hours to conduct the investigation and deliver the data. These requirements are especially being demanded by regulators operating in and keeping an eye on the financial vertical.
This is a very difficult, costly and time consuming task to do manually. With our call transcription solutions you can automate the entire process, which is interconnected to the interaction recording, obviously. It handles the recording, the downloading, the transcription, the keyword searches, and the text file output. The only thing you have to do is initiate the process and deliver the end-product to the requesting institution.