Solutions that can help Your business grow and stand out
Contact & Call Center solutions
Today’s savvy and demanding consumers expect a personalized, effortless, and superior customer experience when they interact with your contact or call center.
Customer loyalty and profitability depend on your ability to meet these expectations and deliver first class customer experiences – both with your front-line agents in the customer service department, automated self-services and through the processes managed by your back-office employees.
With TM Group, you can leverage the market’s best technologies from our vendors, along with our in-house expertise to deliver those “wow”-experiences.
And fear not, all of our Customer Experience solutions follow GDPR regulations, and are compliant to all of them. Read more about GDPR Compliance here.
Contact Center Platform #1
Customer Experience Platform
Call Recording
Call Recording
Business Process Automation
Business Process Automation
Real-Time Authentication
Real-Time Authentication
Workforce Management
Workforce Management
Interaction Analytics
Interaction Analytics
FREE Consultation
FREE CX Consultation
End-to-end Contact & Call Center Solution
Complete CC solution
What does the most successful contact & Call centers have in common?
There are many contact and call centers in the world. Your contact or call center need to learn from the best out there. Here are four pillars that the very best contact and call centers in the world base their strategy on. All four pillars are in our portfolio, and we can help you become part of the elite.
Plan the workforce
Ensure that the right employees are on deck at the right time to provide the right service and utilize the right skillset to the right customers on the right platform.
Wow, that was a lot of “right”s. Don’t do it manually.
Engage with insights
Analyze and understand customer motivations and needs and act on the insights. You get actionable data of 100% of your interactions.
Keep the agents happy and loyal
By eliminating the need to provide endless security answers to access accounts. Verify that you are talking to the right person without even asking.
Process Optimization
Optimize the processes in the back-office and front’office at the contact or call center for significant cost and time savings.
The TM Group way
The Value TM Group brings your contact or call center.
It's not just choosing the right solution to help your contact or call center to reach your desired goal, it is also choosing the right partner, that can help you reach that goal and grow.
We are here to help the contact and call centers in the region to grow and reach the levels they are dreaming of.
We can do this in many different ways and by implementing the different products you see further up on this page.
However, where the true value comes into play, is the interplay between our customers and us. We aim at bringing value all the way to the frontlines of the partnership and making our customers experience the value.
This is how you experience the value of our partnership
Live discovery
We bring our expert as close to you as possible. Preferably on-site sitting down with your agents, but it can also work remotely. We discover processes we know from experience can be automated with great ROI, and see first hand what is best suited for your organization.
Wide application knowledge
Because we are independent vendors of all our products and solutions, we have a wide knowledge of the different applications on the market. Therefore, we can find the right solution and application for you and customize it to your needs and goals.
One-stop-shop
When you choose to partner with us, you know you can always come to us for further development and optimization of your contact or call center. We can cover your tech needs from end to end, and we always strive to make our customers succeed, reach their true potential, and experience the value from working with TM Group.
