The world’s #1 cloud-based customer experience platform

CXone Customer Experience Platform

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exceptional agent and customer experiences

CXone: cloud-based Customer Experience platform for all

CXone Customer Experience Platform from NICE inContact is the world’s best and #1 leading CX cloud-based platform which offers an end-to-end customer and agent CX solution.

The customer experience platform is a guarantee for customer and agent success and will take your contact center to the top-level giving your organization an advantage over your competitors.

CXone unites AI, automation, customer and interaction analytics, omnichannel routing and workforce optimization all in one open and native cloud CX platform.

Implement CXone into your business, onboard your customer service agents and co-workers easily, leverage the world’s leading CX platform and get ahead of the competition while you excel at your customer success and experience.

Breaking: NICE inContact CXone has been recognized as the market leader in the contact center as a service market. Read more here.

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NICE inContact CXone customers in Europe

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Agents use CXone worlwide

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Guaranteed Uptime

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NICE inContact CXone customers in Europe

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Agents use CXone worlwide

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Guaranteed Uptime

NICE inContact CXone explained in a video - watch it!

Why Choose CXone by NICE inContact

One Experience

The platform delivers a seamless and easy-to-use service to all customers and agents.

One Cloud

The one and only CX platform you will ever need. Open, secure, scalable and native. Grow with it!

One Destination

Move everything you already have into the cloud with no investment loss.

One Step Ahead

AI-powered insights let you analyze and act with precision to delight customers and empower employees.

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Deliver An Exceptional Customer Experience With CXone

AI & Automation

AI & Automation

Speed up the customer interaction and the accuracy of the agent's work with this AI powered automation feature. The robot will take care of mundane tasks.

Omnichannel Routing

Omnichannel Routing

Empower your agents to interact with the customers on any channel and by however the customer prefers it. It has never been more important to meet your customers where they are, than now.

Open Cloud

Open Cloud

All in one open platform, that scales vertically and horizontal, fast, secure and with no loss. Add-ons are quickly added or removed, and the whole platform is flexible and reliable.

Customer Analytics

Customer Analytics

Improve your customer service department's performance by leveraging the actionable, easy to interpret, and shareable customer and agent insight.

Workforce Optimization

Workforce Optimization

Give your agents the power to self-improve and motivate them to reach heights they never thought were possible with workforce optimization and management.

CXone features

Automatic Contact Distributor

Interaction Channels

My Agent EXperience - MAX

Interactive Voice Response

Proactive Outbound

Workforce Intelligence

Workforce Management

Partner AI Chatbots

RESTful APIs

Quality Management

Interaction Channels

Customer Survey Satisfactionor

Omni Channel Analytics And Reporting

Security & Reliability

CRM Integrations

UCaaS Integration

Developer Ecosystem

Voice As A Service (VaaS)

Salesforce and Microsoft Teams integrations

Salesforce and Microsoft Teams integration

Are you one of the many companies who use Salesforce as a CRM system? And/or using Microsoft Teams for internal collabboration and communication?

Then leverage the best-in-class cloud-based platform in the world. Integrate CXone with your Salesforce for optimal customer overview and integrate Microsoft Teams for perfect and efficient internal communication.

All this creates endless value and results.

5 different but awesome packages

Whether you are a small business or a large enterprise we have the right CXone package for your needs. Grow the solution as you grow your business.

Call Center

Contact center Core

Contact center Essentials

Contact center Advanced

Contact center Complete

Let's get in touch

Emil Holmberg

Sales Executive