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TM Group news, events and blog
A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.
News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.
Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.
Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.
Omdia ranks NICE inContact as the market leader in the Multichannel Cloud Contact Center Solution Decision Matrix
TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in Omdia’s Multi Channel Cloud Contact
Business-impact overview The most important take-aways from this case are that the average handle time per interaction was brought down, the number of applications the agents had to use
Click here to register for the event The need for flexibility and being adaptable is increasing and is a very essential part of the long-term
Click here to register for the webinar Fraudsters get more and more creative in trying to deceive businesses by the hore. A very hot topic
Register for the webinar here Our business-partner on automation, Jacada is hosting a webinar about how to bullet- and future-proof your automation roadmap with an
Implementing an IT project into any business or organization can be complex and difficult and requires stringent processes and knowledge. Over time when your experience
One basic aspect of IT project management is understanding the different requirements of a system. There are two types, which are both critical when implementing
It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you experience an increasing volume of
Torbjörn Hörberg is our Subject Matter Expert on all customer experience and automation related solutions – especially when it comes to Business Process Automation. In
Our compliance partner, Shield, has launched a new feature called Advanced Workflow to better support business processes and needs. It is an immediate part of
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