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26/03/2021

Are you using Microsoft Teams today, or are you thinking of using it? A fast and unified communications platform like Microsoft Teams has become a must-have in today’s business-world – especially if we look at the banking and financial industry, contact centers, and call centers. All…

26/03/2021

Vil du være med til at sikre at TM Group's kunder får den bedste behandling? Stillingen som DVS (Dealer Voice Support) medarbejder er din mulighed for at få ansvaret for at yde support til TM Group's mest krævende kunder, nemlig…

23/03/2021

Improve compliance, customer experience, employee experience, efficiency and collaboration with the new NICE Engage and NICE inContact CXone Microsoft Teams integration. The need for collaboration tools and unified communications platforms like Microsoft Teams is increasing as more employees are working…

26/02/2021

Almost two months of 2021 has gone by, and we still find ourselves in a global pandemic, which does not seem to let completely go any time soon. The way we act among other people and do business has forever changed.  We are starting to form a clear…

11/02/2021

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This blog article goes out to those who've already invested in automation, but is…

24/08/2020

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in creating the success we all want from our robotic process automation projects. Feel free to…

20/08/2020

In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all processes from RDA and RPA and create an end-to-end Customer Journey by making it easier and more…

14/08/2020

Meet Torbjörn Hörberg. Customer Experience SME at TM Group. “My heart beats for customer service, and creating the best experience for customers, when they interact with the brands. It’s what I have been working with for over 18 years. I…

14/08/2020

Register for the webinar here Our automation-partner, Jacada is hosting yet another masterclass webinar. This time it's about how to discover the best use cases for RDA in a contact center. Join this webinar and make your automation-investment smart. Who should attend…

07/08/2020

TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in Omdia’s Multi Channel Cloud Contact Center Solution Decision Matrix. NICE inContact ranks as the number 1 overall in the technology…