RDA and RPA in combination creates this beautiful cake of automation. The cake is very good, but it would be a much better cake, if you added icing (read: customer self-service). Enough with the metaphors.
Self-service for customers comes in two shapes: IVR and chatbot. Both of them enable your customers to self-service online, and never having to call your customer service center.
With all three applications implemented and integrated into your business you unlock the full scope and capacity of Business Process Automation, expanding your customer experience, and providing your customers with an effortless interaction.
When you choose TM Group as your customer experience business partner, you get the full scope and capabilities of BPA. We believe the greatest business-value comes from bridging the three applications into one and integrating them into one another and your other current business applications.
We partner with both Jacada and NICE, who offer some of the world’s best BPA solutions. By partnering with us, you can choose freely between the two, and our BPA experts will integrate the applications perfectly into your business, so you can experience the extreme value they bring as soon as possible.