No More Endless Questions & Passwords
When your customers dial into the contact center it is critical to provide them with a superior experience at the outset. However, when you are both forced to go through a barrage of authentication questions, to safely access their account and personal information – this becomes impossible.
TM Group offers you the market’s leading voice biometrics solution by NICE – so you can avoid this hassle and get to the business of happy customers.
- Leverage previous customer calls for zero- effort enrollment
- Analyze the customer’s voice from the first second of the call
- Improve security with 4 security levels
- Automatically provide guidance to agents in real-time
- Reduce average handle time by 40 seconds per call
- Save ~60 – 80 cents per call
- Improve customer satisfaction
- Increase agent productivity
TM Group is your premier partner in improving customer satisfaction and contact center performance by automatically, effortlessly, and securely authenticating callers in real time.