In-, and outbound

Contact center compliance

More important than ever

Compliance in contact and call centers

During the interactions that your contact center agents have with customers, sensitive information is shared. This includes credit card information, as well as other personal identifiers that could leave customers exposed to identity theft and your organization to regulatory breaches.

Thus, it is critical to have in place a bullet proof contact center compliance program that is tailored to the needs of your customer service and contact center, and specifically, to the needs of the payment card industry (PCI).

What contact center compliance include

GDPR Compliance​

Included in customer service compliance is of course GDPR compliance management.

GDPR Compliance​

Included in customer service compliance is of course GDPR compliance management.
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eComms Surveillance​

If your company is required to surveil all customer interactions, this eComms Surveillance software is your go-to tool.

eComms Surveillance​

If your company is required to surveil all customer interactions, this eComms Surveillance software is your go-to tool.
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Interaction Recording​

Record all interactions between your customer service agents and your customers.

Interaction Recording​

Record all interactions between your customer service agents and your customers.
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Record Keeping​

All the ineractions your record must be kept somewhere and somehow. This is what this software does.

Record Keeping​

All the ineractions your record must be kept somewhere and somehow. This is what this software does.
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Customer Service Center compliance regulations

TM Group enables you to effectively comply with all the required regulations. Now, you have to remember that some of these regulations only apply to customer service centers within certain sectors, and also for customer service center located in the US. Gain an overview of what regulations you comply with by implementing our customer service compliance solution here.

Features & Benefits

Customer Service Compliance Features

Privacy control

Advanced profile-based administration, industry standard CHAP authentication, and Active Directory single sign-on.

Multi-layered security design

For firewall-segregated access control zones.

End-to-end multimedia encryption​

Encryption starts at the point of capture and remains throughout.

Trustwave certification​

Qualified Security Advisor for PCI DSS.

Complete compliance solution​

Combine with TM Group’s offering for Interaction Recording, Record Keeping and Interaction Analytics for a holistic contact center compliance solution.

Keep on top​

Leverage best practices and deep domain expertise by partnering with our team of trusted advisors.

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