During the interactions that your contact center agents have with customers, sensitive information is shared. This includes credit card information, as well as other personal identifiers that could leave customers exposed to identity theft and your organization to regulatory breaches.
Thus, it is critical to have in place a bullet proof contact center compliance program that is tailored to the needs of your customer service and contact center, and specifically, to the needs of the payment card industry (PCI).
What contact center compliance include
GDPR Compliance
GDPR Compliance
eComms Surveillance
eComms Surveillance
Interaction Recording
Interaction Recording
Record Keeping
Record Keeping
Customer Service Center compliance regulations
TM Group enables you to effectively comply with all the required regulations. Now, you have to remember that some of these regulations only apply to customer service centers within certain sectors, and also for customer service center located in the US. Gain an overview of what regulations you comply with by implementing our customer service compliance solution here.
Features & Benefits
Customer Service Compliance Features
Privacy control
Advanced profile-based administration, industry standard CHAP authentication, and Active Directory single sign-on.
Multi-layered security design
For firewall-segregated access control zones.
End-to-end multimedia encryption
Encryption starts at the point of capture and remains throughout.
Trustwave certification
Qualified Security Advisor for PCI DSS.
Complete compliance solution
Combine with TM Group’s offering for Interaction Recording, Record Keeping and Interaction Analytics for a holistic contact center compliance solution.
Keep on top
Leverage best practices and deep domain expertise by partnering with our team of trusted advisors.