In-, and outbound
Customer Service compliance
More important than ever
Compliance in all customer interactions
During the interactions that your customer service agents have with customers, sensitive information is shared. This includes credit card information, as well as other personal identifiers that could leave customers exposed to identity theft and your organization to regulatory breaches.
Thus, it is critical to have in place a bullet proof customer service compliance program that is tailored to the needs of your customer service center and agents, and specifically – to the needs of the payment card industry.
Remember to gain the full overview of our comprehensive compliance portfolio includes.
Customer Service Center compliance regulations
TM Group enables you to effectively comply with all the required regulations. Now, you have to remember that some of these regulations only apply to customer service centers within certain sectors, and also for customer service center located in the US. Gain an overview of what regulations you comply with by implementing our customer service compliance solution here.
Features & Benefits
Customer Service Compliance Features
Advanced profile-based administration, industry standard CHAP authentication, and Active Directory single sign-on.
Multi-layered security design
For firewall-segregated access control zones.
End-to-end multimedia encryption
Encryption starts at the point of capture and remains throughout.
Qualified Security Advisor for PCI DSS.
Looking for an end-to-end customer service solution?
Look no further! We have everything you need in a customer service department right here. Everything from compliance to customer experience solutions in one package.