One of the cornerstones of an effective compliance program is compliance voice recording. Whether on the trading floor, in the contact center, or the back office – robust risk prevention means that your organization must be able to handle the full scope of customer voice and digital interactions.
TM Group offers you a broad range of interaction recording solutions from the industry’s leading technology providers, coupled with advanced application integration, and supported by our team of compliance experts.
Interactions Recording is a part of the complete compliance portfolio, we offer.
Features & Benefits
Interaction Recording capabilities
Ensure compliance with the increasing complexity of regulatory requirements
Capture, monitor, and analyze the broad variety of interactions and transactions
Record voice interactions, chat, and email in real-time
Proactively minimize risk
Detect and prevent potential regulatory breaches
Improve investigative capabilities
System integration features
Skype
Millions of interactions happen daily via Skype. Record all your Skype interactions with co-workers, customer and business partners to stay compliant and still work efficiently.
Microsoft Teams
Integrate your interaction recording into Microsoft Teams, and record all conversations with partners, customer and co-workers in a compliant and secure way.