One of the cornerstones of an effective compliance program is compliance voice recording. Whether on the trading floor, in the contact center, or the back office – robust risk prevention means that your organization must be able to handle the full scope of customer voice and digital interactions.
TM Group offers you a broad range of interaction and voice recording solutions from the industry’s leading technology providers, coupled with advanced application integration, and supported by our team of compliance experts.
To meet today’s high demand and regulations from authorities, it is vital that you are able to conduct a thorough, precise and quick investigation on request by the regulators or internal teams.
Interaction recording is not solely enough these days, you also need to be ready to provide full transcriptions of your recordings. How do you do that? Read more about call transcription further down.