Give your customers the best brand experience possible

Customer Experience

CX for every business

Superior Customer Experience

Today’s savvy and demanding consumers expect a personalized, seamless, and superior customer experience when they interact with your brand.

Customer loyalty and profitability depends on your ability to meet these expectations and deliver first class customer experiences – both with your front-line agents in the customer service department, automated self-services and through the processes managed by your back-office employees.

With TM Group, you can leverage the market’s best technologies from our vendors, along with our in-house expertise to deliver those “wow”-experiences.

And fear not, all of our Customer Experience solutions follow GDPR regulations, and are compliant to all of them. Read more about GDPR Compliance here.

Customer Experience Platform

The #1 cloud-based customer experience platform!

Customer Experience Platform

The #1 cloud-based customer experience platform!
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Business Process Automation

Robotic assistant for your agents and self-service for your custmoers.

Business Process Automation

Robotic assistant for your agents and self-service for your custmoers.
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Real-Time Authentication

Skip the manual work in order to authenticate the caller, we have technologies that does that for you.

Real-Time Authentication

Skip the manual work in order to authenticate the caller, we have technologies that does that for you.
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Workforce Management

Manage the total workforce in your customer service center with our Workforce Management solutions.

Workforce Management

Manage the total workforce in your customer service center with our Workforce Management solutions.
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Interaction Analytics

Record all your customer interactions, and turn them into real, valueable and actionable insights.

Interaction Analytics

Record all your customer interactions, and turn them into real, valueable and actionable insights.
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FREE CX Consultation

Optimize your CX with this free, professional, experienced, and expert-level advice-session!

FREE CX Consultation

You get one free and full hour with our Customer Experience expert, Torbjörn Hörberg. This is a unique opportunity!
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Combine all of the above solution in one

End-to-end Customer Service Solution

Our end-to-end customer service solution covers everything from compliance to customer experience - everything you'll need in a customer service center.

87% of customers who said they had a great experience will come back and make another purchase.

Bruce Temkin
CCXP, Experience matters

The Best Customer Experience​

With our solutions and expert know-how, you will be covered end-to-end, from the front lines to the back offices:

Plan the workforce

Ensure that the right employees are on hand at the right time to provide the right service to the right customers on the right platform

Engage with insights

Analyze and understand customer motivations and needs and act on the insights.

Reduce frustrations

By eliminating the need to provide endless security answers to access accounts.

Process Optimization

Optimize the processes in the back office and contact center for significant cost and time savings.

Would you like to know how to pay?

We have various payment methods for your to choose freely from.

Growth. innovation. Customer Centric.

Increase your revenue by offering your customers the best experience on the market.