The world’s #1 cloud-based customer experience platform
CXone Customer Experience Platform
CXone Customer Experience Platform from NICE inContact is the world’s best and #1 leading CX cloud-based platform which offers an end-to-end customer and agent CX solution.
The customer experience platform is a guarantee for customer and agent success and will take your contact center to the top-level giving your organization an advantage over your competitors.
CXone unites AI, automation, customer and interaction analytics, omnichannel routing and workforce optimization all in one open and native cloud CX platform.
Implement CXone into your business, onboard your customer service agents and co-workers easily, leverage the world’s leading CX platform and get ahead of the competition while you excel at your customer success and experience.
Don’t forget to check out our complete set of CX solutions.
NICE inContact CXone explained in a video - watch it!
Why Choose CXone by NICE inContact
One Experience
The platform delivers a seamless and easy-to-use service to all customers and agents.
One Cloud
The one and only CX platform you will ever need. Open, secure, scalable and native. Grow with it!
One Destination
Move everything you already have into the cloud with no investment loss.
One Step Ahead
AI-powered insights let you analyze and act with precision to delight customers and empower employees.
deliver an exceptional customer experience with CXone
AI & Automation
Speed up the customer interaction and the accuracy of the agent’s work with this AI powered automation feature. The robot will take care of mundane tasks.
Open Cloud
All in one open platform, that scales vertically and horizontal, fast, secure and with no loss. Add-ons are quickly added or removed, and the whole platform is flexible and reliable.
Omnichannel Routing
Empower your agents to interact with the customers on any channel and by however the customer prefers it. It has never been more important to meet your customers where they are, than now.
Customer Analytics
Improve your customer service department’s performance by leveraging the actionable, easy to interpret, and shareable customer and agent insight.
Workforce Optimization
Give your agents the power to self-improve and motivate them to reach heights they never thought were possible with workforce optimization and management.
CXone features
CXone Features
Automatic Contact Distributor
Interaction Channels
My Agent EXperience - MAX
Interactive Voice Response
Proactive Outbound
Workforce Intelligence
Workforce Management
Partner AI Chatbots
RESTful APIs
Quality Management
Interaction Channels
Customer Survey Satisfaction
Omni Channel Analytics And Reporting
Security & Reliability
CRM Integrations
UCaaS Integration
Developer Ecosystem
Voice As A Service (VaaS)
CXone integrates with the #1 CRM system
Salesforce integration
Are you one of the many companies who use Salesforce as a CRM system? Then you can make your customer interactions even better and leverage the two best-in-class cloud-based platforms in the world. Integrate CXone with your Salesforce and get endless results.