The world’s #1 cloud-based customer experience platform

CXone Customer Experience Platform

exceptional agent and customer experiences

CXone: cloud-based CX platform

CXone Customer Experience Platform from NICE inContact is the world’s best and #1 leading CX cloud-based platform which offers an end-to-end customer and agent CX solution.

The customer experience platform is a guarantee for customer and agent success and will take your contact center to the top-level giving your organization an advantage over your competitors.

CXone unites AI, automation, customer and interaction analytics, omnichannel routing and workforce optimization all in one open and native cloud CX platform.

Implement CXone into your business, onboard your customer service agents and co-workers easily, leverage the world’s leading CX platform and get ahead of the competition while you excel at your customer success and experience.

Don’t forget to check out our complete set of CX solutions.

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NICE inContact CXone customers in Europe
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Agents use CXone worlwide
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Guaranteed Uptime
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NICE inContact CXone customers in Europe
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Agents use CXone worlwide
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Guaranteed Uptime

NICE inContact CXone explained in a video - watch it!

Why Choose CXone by NICE inContact

One Experience

The platform delivers a seamless and easy-to-use service to all customers and agents.

One Cloud​

The one and only CX platform you will ever need. Open, secure, scalable and native. Grow with it!

One Destination​

Move everything you already have into the cloud with no investment loss.​

One Step Ahead​

AI-powered insights let you analyze and act with precision to delight customers and empower employees.​

deliver an exceptional customer experience with CXone

AI & Automation

Speed up the customer interaction and the accuracy of the agent’s work with this AI powered automation feature. The robot will take care of mundane tasks.

Open Cloud​

All in one open platform, that scales vertically and horizontal, fast, secure and with no loss. Add-ons are quickly added or removed, and the whole platform is flexible and reliable.

Omnichannel Routing

Empower your agents to interact with the customers on any channel and by however the customer prefers it. It has never been more important to meet your customers where they are, than now.

Customer Analytics​

Improve your customer service department’s performance by leveraging the actionable, easy to interpret, and shareable customer and agent insight.

Workforce Optimization​

Give your agents the power to self-improve and motivate them to reach heights they never thought were possible with workforce optimization and management.

CXone features

CXone Features​

Automatic Contact Distributor​

Interaction Channels​

My Agent EXperience - MAX​

Interactive Voice Response

Proactive Outbound​

Workforce Intelligence​

Workforce Management​

Partner AI Chatbots​


Quality Management​

Interaction Channels​

Customer Survey Satisfaction​

Omni Channel Analytics And Reporting

Security & Reliability​

CRM Integrations​

UCaaS Integration​

Developer Ecosystem​

Voice As A Service (VaaS)​

CXone integrates with the #1 CRM system

Salesforce integration

Are you one of the many companies who use Salesforce as a CRM system? Then you can make your customer interactions even better and leverage the two best-in-class cloud-based platforms in the world. Integrate CXone with your Salesforce and get endless results.

Want to know more about the CXone platform? Fill out this form to request more information and/or a demo of the platform.