When your customer service center receives an inbound call from a customer, it is critical to provide them with a superior experience at the outset. However, when you are forced to go through a barrage of authentication questions, to safely access their account and personal information, and to verify who the caller really is, this becomes a hassle. You therefore need Real-Time Authentication.
TM Group offers you the market’s leading voice biometrics solution by NICE – so you can avoid the hassle and get to the business-end of happy customers and a seamless customer experience. Welcome to the world of Real-Time Authentication.