“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This blog article goes out to those who’ve already invested in automation, but is not getting the wanted outcome, and to you who are looking into investing in automation […]

How to make your RPA investment a success

How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in creating the success we all want from our robotic process automation projects. Feel free to contact me at any time If you want to discuss them further or just give […]

Torbjörn Hörberg – Customer Experience SME

Torbjörn Hörberg is the Subject Matter Expert for all Customer Experience solutions at TM Group

Meet Torbjörn Hörberg. Customer Experience SME at TM Group. “My heart beats for customer service, and creating the best experience for customers, when they interact with the brands. It’s what I have been working with for over 18 years. I come from working mostly in the retail world of IKEA and the customer support there. […]

Jacada Webinar: How To Discover the Best Use Cases for RDA in Your Contact Center

How to discover the best use cases for RDA in your contact center

Register for the webinar here Our automation-partner, Jacada is hosting yet another masterclass webinar. This time it’s about how to discover the best use cases for RDA in a contact center. Join this webinar and make your automation-investment smart. Who should attend this webinar? Everyone working in a contact center, call center or customer service center should […]

RDA and RPA for one of the biggest retailers in the Nordic

Customer Case: RPA and RDA for one of the biggest retailers in the Nordics

Business-impact overview The most important take-aways from this case are that the average handle time per interaction was brought down, the number of applications the agents had to use during an interaction was also brought down, and the number of clicks which had to be made by the agents during an interaction were also brought massively down. 0 minutes in […]

NICE inContact – Virtual Customer Experience Event

nice incontact interactions live blog post

Click here to register for the event The need for flexibility and being adaptable is increasing and is a very essential part of the long-term success. We are entering a time of new realities, so get started with the most important issues of today and learn current best practices in customer experience. Why attend to […]

Jacada Webinar: How To Bullet-Proof Your Automation Roadmap With a ROI Calculator

How To Bullet-Proof Your Automation RoadMap With a ROI Calculator

Register for the webinar here Our business-partner on automation, Jacada is hosting a webinar about how to bullet- and future-proof your automation roadmap with an amazing ROI calculator. Join this webinar and make your automation-investment smart and optimized. Who should attend this webinar? Obviously this webinar is for everyone with a curious automation-soul. However, this […]

NICE inContact is now a TM Group Business Partner

TM Group and NICE inContact partnership

NICE inContact CXone is the leading cloud customer experience platform with a unified approach to Customer Analytics, Omnichannel Routing, Workforce Management, and Automation & Artificial Intelligence, enabling a more efficient environment for employees, exceptional customer experiences and better business results. CXone is already in use all over the world with more than 240 customers in […]