“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This blog article goes out to those who’ve already invested in automation, but is not getting the wanted outcome, and to you who are looking into investing in automation […]

How to make your RPA investment a success

How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in creating the success we all want from our robotic process automation projects. Feel free to contact me at any time If you want to discuss them further or just give […]

Torbjörn Hörberg – Customer Experience SME

Torbjörn Hörberg is the Subject Matter Expert for all Customer Experience solutions at TM Group

Meet Torbjörn Hörberg. Customer Experience SME at TM Group. “My heart beats for customer service, and creating the best experience for customers, when they interact with the brands. It’s what I have been working with for over 18 years. I come from working mostly in the retail world of IKEA and the customer support there. […]

RDA and RPA for one of the biggest retailers in the Nordic

Customer Case: RPA and RDA for one of the biggest retailers in the Nordics

Business-impact overview The most important take-aways from this case are that the average handle time per interaction was brought down, the number of applications the agents had to use during an interaction was also brought down, and the number of clicks which had to be made by the agents during an interaction were also brought massively down. 0 minutes in […]

NICE inContact – Virtual Customer Experience Event

nice incontact interactions live blog post

Click here to register for the event The need for flexibility and being adaptable is increasing and is a very essential part of the long-term success. We are entering a time of new realities, so get started with the most important issues of today and learn current best practices in customer experience. Why attend to […]

What is the difference between RPA and RDA?

What's the difference between RPA and RDA?

The definition of the difference between attended and unattended RPA is quite simple. As the name indicates the attended RPA runs with human interaction. Hence “attended”. And as you might have guessed, the unattended RPA runs without any human interaction. Hence “unattended”. The unattended RPA, however, still need human input like strict rules, goals and […]

RPA (Robotic Process Automation) for beginners

RPA for beginners

If you are completely new to the world of RPA, you’ve come to the right place. This RPA for beginners is a simple explanation of what RPA is and does. Let us start by introducing ourselves in short terms. We are TM Group and we are specialists in RPA among other things within customer experience […]