RDA and RPA for one of the biggest retailers in the Nordic

Customer Case: RPA and RDA for one of the biggest retailers in the Nordics

Business-impact overview The most important take-aways from this case are that the average handle time per interaction was brought down, the number of applications the agents had to use during an interaction was also brought down, and the number of clicks which had to be made by the agents during an interaction were also brought massively down. 0 minutes in […]

NICE inContact – Virtual Customer Experience Event

nice incontact interactions live blog post

Click here to register for the event The need for flexibility and being adaptable is increasing and is a very essential part of the long-term success. We are entering a time of new realities, so get started with the most important issues of today and learn current best practices in customer experience. Why attend to […]