“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This blog article goes out to those who’ve already invested in automation, but is not getting the wanted outcome, and to you who are looking into investing in automation […]

Jacada Webinar: How To Discover the Best Use Cases for RDA in Your Contact Center

How to discover the best use cases for RDA in your contact center

Register for the webinar here Our automation-partner, Jacada is hosting yet another masterclass webinar. This time it’s about how to discover the best use cases for RDA in a contact center. Join this webinar and make your automation-investment smart. Who should attend this webinar? Everyone working in a contact center, call center or customer service center should […]

Jacada Webinar: How To Bullet-Proof Your Automation Roadmap With a ROI Calculator

How To Bullet-Proof Your Automation RoadMap With a ROI Calculator

Register for the webinar here Our business-partner on automation, Jacada is hosting a webinar about how to bullet- and future-proof your automation roadmap with an amazing ROI calculator. Join this webinar and make your automation-investment smart and optimized. Who should attend this webinar? Obviously this webinar is for everyone with a curious automation-soul. However, this […]

RPA (Robotic Process Automation) for beginners

RPA for beginners

If you are completely new to the world of RPA, you’ve come to the right place. This RPA for beginners is a simple explanation of what RPA is and does. Let us start by introducing ourselves in short terms. We are TM Group and we are specialists in RPA among other things within customer experience […]