TM Group-partner, NICE introduces new Microsoft Teams integration

Improve compliance, customer experience, employee experience, efficiency and collaboration with the new NICE Engage and NICE inContact CXone Microsoft Teams integration. The need for collaboration tools and unified communications platforms like Microsoft Teams is increasing as more employees are working from home (WFH) or working from anywhere (WFA). Therefore, the employees need a solution that […]

Jacada Webinar: How To Discover the Best Use Cases for RDA in Your Contact Center

How to discover the best use cases for RDA in your contact center

Register for the webinar here Our automation-partner, Jacada is hosting yet another masterclass webinar. This time it’s about how to discover the best use cases for RDA in a contact center. Join this webinar and make your automation-investment smart. Who should attend this webinar? Everyone working in a contact center, call center or customer service center should […]

NICE inContact – Virtual Customer Experience Event

nice incontact interactions live blog post

Click here to register for the event The need for flexibility and being adaptable is increasing and is a very essential part of the long-term success. We are entering a time of new realities, so get started with the most important issues of today and learn current best practices in customer experience. Why attend to […]

NICE Actimize Webinar: Authorized Fraud – Detecting the Un-Detecable

Partner webinar: Authorized Push Payment Detecting Fraud: Detecting the un-detecable

Click here to register for the webinar Fraudsters get more and more creative in trying to deceive businesses by the hore. A very hot topic within the world of fraud is Authorized Push Payment Fraud (APP Fraud), a fraud scam that is almost impossible to detect. So how do you manage and detect the un-detecable? […]

Jacada Webinar: How To Bullet-Proof Your Automation Roadmap With a ROI Calculator

How To Bullet-Proof Your Automation RoadMap With a ROI Calculator

Register for the webinar here Our business-partner on automation, Jacada is hosting a webinar about how to bullet- and future-proof your automation roadmap with an amazing ROI calculator. Join this webinar and make your automation-investment smart and optimized. Who should attend this webinar? Obviously this webinar is for everyone with a curious automation-soul. However, this […]

NICE inContact is now a TM Group Business Partner

TM Group and NICE inContact partnership

NICE inContact CXone is the leading cloud customer experience platform with a unified approach to Customer Analytics, Omnichannel Routing, Workforce Management, and Automation & Artificial Intelligence, enabling a more efficient environment for employees, exceptional customer experiences and better business results. CXone is already in use all over the world with more than 240 customers in […]