How to make your RPA investment a success

How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in creating the success we all want from our robotic process automation projects. Feel free to contact me at any time If you want to discuss them further or just give […]

BPA Talk – Part 2 – How to deflect inbound calls to customer self-service

How to deflect inbound calls to customer self-service

It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you experience an increasing volume of inbound inquiries from your customers, you will really benefit from watching this video. Our Customer Experience SME, Torbjörn Hörberg, lets you in on how you can deflect a large amount […]

What is the difference between RPA and RDA?

What's the difference between RPA and RDA?

The definition of the difference between attended and unattended RPA is quite simple. As the name indicates the attended RPA runs with human interaction. Hence “attended”. And as you might have guessed, the unattended RPA runs without any human interaction. Hence “unattended”. The unattended RPA, however, still need human input like strict rules, goals and […]