Torbjörn Hörberg is our Subject Matter Expert on all customer experience and automation related solutions – especially when it comes to Business Process Automation.
In this video, which is the first in a series of three, Torbjörn guides you through the world of BPA, the difference between two of the three sub-topics RPA and RDA, and why it is so business and mission-critical to have integrated into your customer service strategy and processes.
RDA is the interactive part of the full scope of BPA, and covers the virtual customer service agent assistant. It breaks down the silos of the in average 19 applications, which a customer service center is using today, and increases the agent satisfaction and customer experience with your brand.
Check out the video, and remember to contact us, if your have any questions or would like to know more.
Also remember to check out the two other videoes in this BPA Talk series. The second video is about how to deflect inbound calls to customer self-service – check it out here.