NICE inContact CXone is the leading cloud customer experience platform with a unified approach to Customer Analytics, Omnichannel Routing, Workforce Management, and Automation & Artificial Intelligence, enabling a more efficient environment for employees, exceptional customer experiences and better business results.
CXone is already in use all over the world with more than 240 customers in Europe alone and more than 430,000 customer agents using CXone worldwide.
Mikkel Bjørklund, who is the Director of Sales at TM Group has this to say about the new partnership: “We have already done a lot of successful business with NICE, so it is absolutely a delight to be able to offer NICE inContact CXone as a TM Group solution.” He then further adds: “CXone combines essential technology software, that a company needs to exceed in their customer experience, in one, simple, cloud-based solution. And with just a few human inputs, this platform will help companies reach business-critical goals and vision with much less effort and more effective than ever before.”
Paul Jarman, NICE inContact CEO said, “our partnership with TM Group demonstrates NICE inContact’s accelerated international expansion, and we’re delighted to work together with them to bring the benefits of the cloud to agents and customers across the Nordic region.”
Both TM Group and NICE inContact are excited about the partnership and look forward to welcoming the first Nordic customer to the platform and the combined TM Group and NICE inContact community.
Please feel free to read more about NICE inContact CXone at niceincontact.com.