Experience the value
of technology
Experts in Technology Management – We deliver and integrate technology solutions
Trusted by
Our main solution areas
Communications Recording & Compliance
Increase regulatory compliance. Monitor transactions and interactions. Record real-time voice, email and chat.
Trading Floors
Design, build, and integrate trading floor systems and solutions, including telephony, voice recording, compliance, and voice trading.
Control Room
Modern, professional control rooms. KVM solutions, ergonomic workstations, custom-sized tables, chairs, and high-tech video walls.
Contact & Call Center
Unlock your team’s potential, focus on human interactions, and aid them in real-time while providing a seamless journey for your customers.
Communication Recording & Compliance
Increase regulatory compliance. Monitor transactions and interactions. Record real-time voice, email and chat.
Trading Floor
Design, build, and integrate trading floor systems and solutions, including telephony, voice recording, compliance, and voice trading.
Our partners
What makes TM Group the ideal partner for your next project
Reduce Costs
Legacy systems, unhappy customers and cumbersome operations are costly. We help you save money, time and resources.
Champion Customer Service
Customer satisfaction is the new paradigm. TM Group have the right tools to give your organization that competitive edge you have been searching for.
Secure
Protect your organization and customers against fraud. Our compliance solutions help you stay ahead of crime.
Reduce costs
Legacy systems, unhappy customers and cumbersome operations are costly. We help you save money, time and resources.
Champion customer service
Customer satisfaction is the new paradigm. TM Group have the right tools to give your organization that competitive edge you have been searching for.
Secure
Protect your organization and customers against fraud. Our compliance solutions help you stay ahead of crime.
Connect with us on social media
Our solutions are tailored to meet your unique needs
- Automate
-
Optimize repetitive processes and end monotonous work
Automating your workforce allows your human employees to focus on core values.
- Agent Boost – Real time chat & email assistance to your agents. Increase performance and quality of conversations.
- RPA – Back-end bots that conduct repetitive tasks faster and error-free.
- Attended RPA – A digital personal assistant on every desktop, populating and collecting info on as many apps and systems as needed.
- Experience
-
Ensure exceptional customer & agent experience
Relieve contact center agents from repetitive work, and deliver services better than ever.
- Contact Center Automation – Empower agents with attended RPA and Deepdesk agent assist to reduce AHT and increase NPS.
- Interactions Recording and Transcription – An out-of-the-box solution that captures, video, chat and voice. And real-time transcription of Nordic languages.
- Workforce Management (WFM) – Forecast accurately and schedule accordingly with demand.
- Comply
-
Record voice calls, text, screen, video and chat
Automated tools monitor and mitigate market abuse, non-public information sharing, and employee conduct.
- Communications Surveillance – We use ML and AI to detect and prevent market abuse by monitoring electronic communications (eComms), helping you reduce risks, enhance efficiency, and cut costs.
- Cloud Hosted Communications Recording – Unified Communications (UC) omnichannel cloud recording solution for Microsoft Teams, Zoom, Trading telephony, and other Active Recording solutions.
- Voice Analytics & Transcription – turn unstructured conversations into actionable insights with great accuracy across the Nordic languages. Move from single language transcriptions to multilingual speech transcription within the same conversation.
- Control
-
Personalized, ergonomic, simple and reliable control rooms
Modernize your control room/operation center with streamlined data flow, ergonomic design, and reliable technology.
- Smart KVM – One keyboard and mouse to access, control, and share unlimited workstations and screens, throughout systems. Personalized macro keys and a touch screen with the Weytec smartTOUCH.
- Video Walls – Modern control rooms need high-functioning video walls and monitors.
- Control Room Consoles – Curved, straight, 10cm wider, 20cm longer, extra leg room, you name it. The client sets the exact measurements and needs.
- Trade
-
We are experts in designing, building, and integrating trading floor systems.
We offer integrated solutions. including telephony, voice recording, compliance solutions, PC over IP, switches, Zip, Skype, Microsoft Teams, and more.
- Trading Telephony – With over two decades of expertise, we have a proven track record in facilitating secure communications and seamless integrations that empower trading floors throughout the Nordics.
Optimize repetitive processes and end monotonous work
Automating your workforce allows your human employees to focus on core values.
- Agent Boost – Real time chat & email assistance to your agents. Increase performance and quality of conversations.
- RPA – Back-end bots that conduct repetitive tasks faster and error-free.
- Attended RPA – A digital personal assistant on every desktop, populating and collecting info on as many apps and systems as needed.
Ensure exceptional customer & agent experience
Relieve contact center agents from repetitive work, and deliver services better than ever.
- Contact Center Automation – Empower agents with attended RPA and Deepdesk agent assist to reduce AHT and increase NPS.
- Interactions Recording and Transcription – An out-of-the-box solution that captures, video, chat and voice. And real-time transcription of Nordic languages.
- Workforce Management (WFM) – Forecast accurately and schedule accordingly with demand.
Record voice calls, text, screen, video and chat
Automated tools monitor and mitigate market abuse, non-public information sharing, and employee conduct.
- Communications Surveillance – We use ML and AI to detect and prevent market abuse by monitoring electronic communications (eComms), helping you reduce risks, enhance efficiency, and cut costs.
- Cloud Hosted Communications Recording – Unified Communications (UC) omnichannel cloud recording solution for Microsoft Teams, Zoom, Trading telephony, and other Active Recording solutions.
- Voice Analytics & Transcription – turn unstructured conversations into actionable insights with great accuracy across the Nordic languages. Move from single language transcriptions to multilingual speech transcription within the same conversation.
Personalized, ergonomic, simple and reliable control rooms
Modernize your control room/operation center with streamlined data flow, ergonomic design, and reliable technology.
- Smart KVM – One keyboard and mouse to access, control, and share unlimited workstations and screens, throughout systems. Personalized macro keys and a touch screen with the Weytec smartTOUCH.
- Video Walls – Modern control rooms need high-functioning video walls and monitors.
- Control Room Consoles – Curved, straight, 10cm wider, 20cm longer, extra leg room, you name it. The client sets the exact measurements and needs.
We are experts in designing, building, and integrating trading floor systems.
We offer integrated solutions. including telephony, voice recording, compliance solutions, PC over IP, switches, Zip, Skype, Microsoft Teams, and more.
- Trading Telephony – With over two decades of expertise, we have a proven track record in facilitating secure communications and seamless integrations that empower trading floors throughout the Nordics.
Client testimonials: The TM Group difference
“Danske Bank’s relationship with TM Group is strong and profound. The mix of expert-level know-how, flexibility, market-leading solutions and the ability to meet our expectations make TM Group a valued and trusted business partner for Danske Bank.”
Michael Anker Bernth Hansen
End-User Technology & Collaboration Specialist
A word from our CEO
Brian Hansen
CEO — TM Group
“At TM Group our focus is not on our products, it is on our customers. Our mission is to provide solutions to our customers’ problems. Therefore, our main value is listening.
We are defined by people, not by a building or set of products. You can count on our experts to help guide and advise you on your organization’s digital transformation, at any hour of any day.
After more than 20 years we have become the go to provider of a variety of solutions to the largest banks in Scandinavia. That is our biggest achievement, that all though it has been 20 years, many of the leading financial institutions are still with us, and we take great pride in what this says about us.
Our slogan is “Experience the value of technology” which is fueled by our desire to assist our customers with the best of the breed of hardware and software out there.”
Explore our showroom
Denmark
Tobaksvejen 21, 2860 Søborg
+45 70 25 09 20
