9 Things Contact & Call Centers should stop doing in 2021

Almost two months of 2021 has gone by, and we still find ourselves in a global pandemic, which does not seem to let completely go any time soon. The way we act among other people and do business has forever changed.  We are starting to form a clear picture of how contact and call centers should do business and build their organization and strategy in 2021. I […]

“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This blog article goes out to those who’ve already invested in automation, but is not getting the wanted outcome, and to you who are looking into investing in automation […]