Evolving Customer Contact Strategies: A Deeper Dive into DeepDesk

In the previous article, we explored the dynamic world of customer contact strategies, examining generational preferences and the transformative impact of AI. Now, let’s take a deeper dive into Deep Desk and I will focus this article in answering some of the questions we received during one of our webinars.

Evolving Customer Contact Strategies: Navigating the Changing Tides

Evolving customer contact strategies: Navigating the changing tides Customer contact strategies Share article Hi, I’m Brian, a seasoned professional with over 15 years of experience in the fascinating realm of customer service. In this article, we’ll delve into the ever-changing landscape of customer contact strategies, exploring the intriguing impact of generational preferences, automation rates, privacy […]

Attended RPA forbedrer kundeoplevelsen

Attended RPA forbedrer kundeoplevelsen Share article Forbedr kundeoplevelsen i dit callcenter med attended RPA og RDA Nutidens forbrugere forventer en personlig, ubesværet og god kundeoplevelse, når de ringer til dit kundecenter – intet mindre. Hvis du skal komme forventningerne i møde kræver det, at dine servicemedarbejdere kan lægge al fokus på kunden og skabe en […]