Experience the Value of Technology
Upgrade, automate, comply, and manage your technologies with ease.
Trusted By
Trusted By
We have the solution to help you succeed
Our solutions are uniquely designed to help you
- Automate
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Optimize repetitive processes and end monotonous work
Automating your workforce allows your human employees to focus on valuable business
- RPA — Back-end bots that conduct repetitive tasks faster and error-free.
- Attended RPA – A digital personal assistant on every desktop, populating and collecting info on as many apps and systems as needed.
- Deepdesk Agent Assist – autocomplete and autoflow boosts typing speed by 50%.
- Experience
-
Ensure Exceptional Customer & Agent Experience
Understand customers, relieve contact center agents from repetitive work, and deliver services better than ever.
- Interaction Analytics create a data-driven culture and deliver smarter and faster customer experiences.
- Workforce Management (WFM) – Forecast accurately and schedule accordingly with demand.
- Contact Center Automation – Empower agents with attended RPA and Deepdesk agent assist to reduce AHT and increase NPS.
- Comply
-
Detect, prevent, and investigate financial crimes
Automated tools monitor and mitigate employee conflict of interest, cultural, and sexual abuse.
- eCOMMS Surveillance: We use ML and AI to detect and prevent market abuse by monitoring electronic communications (eComms), helping you reduce risks, enhance efficiency, and cut costs.
- Anti-money Laundering (AML) -Our AML automation integrates AI, ML, and RPA to streamline processes, allowing for better monitoring and risk prioritization while maintaining your decision-making control.
- Record Keeping – Capture and record trade information, customer information, and every communication and easily provide any and every type of evidence requested by either a customer or the FCA, SSA, or other regulators.
- Control
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Personalized, Ergonomic, Simple And Reliable Control Rooms
Modernize your control room/operation center with streamlined data flow, ergonomic design, and reliable technology.
- Smart KVM – One keyboard and mouse to access, control, and share unlimited workstations and screens, throughout systems. Personalized macro keys and a touch screen with the Weytec smartTOUCH.
- Video Walls – Modern control rooms need high-functioning video walls and monitors.
- Workstations – Curved, straight, 10cm wider, 20cm longer, extra leg room, you name it. The client sets the exact measurements and needs.
- Trade
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We are experts in designing, building, and integrating trading floor systems.
We offer integrated solutions. including telephony, voice recording, compliance solutions, PC over IP, switches, Zip, Skype, Microsoft Teams, and more.
- Trading Telephony – With over two decades of expertise, we have a proven track record in facilitating secure communications and seamless integrations that empower trading floors throughout the Nordics.
Optimize repetitive processes and end monotonous work
Automating your workforce allows your human employees to focus on valuable business
- RPA — Back-end bots that conduct repetitive tasks faster and error-free.
- Attended RPA – A digital personal assistant on every desktop, populating and collecting info on as many apps and systems as needed.
- Deepdesk Agent Assist – autocomplete and autoflow boosts typing speed by 50%.
Ensure Exceptional Customer & Agent Experience
Understand customers, relieve contact center agents from repetitive work, and deliver services better than ever.
- Interaction Analytics create a data-driven culture and deliver smarter and faster customer experiences.
- Workforce Management (WFM) – Forecast accurately and schedule accordingly with demand.
- Contact Center Automation – Empower agents with attended RPA and Deepdesk agent assist to reduce AHT and increase NPS.
Detect, prevent, and investigate financial crimes
Automated tools monitor and mitigate employee conflict of interest, cultural, and sexual abuse.
- eCOMMS Surveillance: We use ML and AI to detect and prevent market abuse by monitoring electronic communications (eComms), helping you reduce risks, enhance efficiency, and cut costs.
- Anti-money Laundering (AML) -Our AML automation integrates AI, ML, and RPA to streamline processes, allowing for better monitoring and risk prioritization while maintaining your decision-making control.
- Record Keeping – Capture and record trade information, customer information, and every communication and easily provide any and every type of evidence requested by either a customer or the FCA, SSA, or other regulators.
Personalized, Ergonomic, Simple And Reliable Control Rooms
Modernize your control room/operation center with streamlined data flow, ergonomic design, and reliable technology.
- Smart KVM – One keyboard and mouse to access, control, and share unlimited workstations and screens, throughout systems. Personalized macro keys and a touch screen with the Weytec smartTOUCH.
- Video Walls – Modern control rooms need high-functioning video walls and monitors.
- Workstations – Curved, straight, 10cm wider, 20cm longer, extra leg room, you name it. The client sets the exact measurements and needs.
We are experts in designing, building, and integrating trading floor systems.
We offer integrated solutions. including telephony, voice recording, compliance solutions, PC over IP, switches, Zip, Skype, Microsoft Teams, and more.
- Trading Telephony – With over two decades of expertise, we have a proven track record in facilitating secure communications and seamless integrations that empower trading floors throughout the Nordics.
Why should we be part of your next project?
Reduce Costs
Legacy systems, unhappy customer and cumbersome operations are costly. We help you save money, time and resources.
Champion Customer Service
Customer satisfaction is the new paradigm. TM Group have the right tools to give your organization that competitive edge you have been searching for.
Secure
Protect you and your customers from fraudsters. Our compliance solutions help you stay ahead of crime.
Discover the TM-Group difference through our clients words
“Danske Bank’s relationship with TM Group is strong and profound. The mix of expert-level know-how, flexibility, market-leading solutions, and the ability to meet our expectations make TM Group a valued and trusted business partner for Danske Bank.”
A word from our CEO
Brian Hansen
CEO – TM Group
“At TM Group our focus is not on our products, it is on our customers. Our mission is to provide solutions to our customers’ problems. Therefore, our main value is listening.
We are defined by people, not by a building or set of products. You can count on our experts to help guide and advise you on your organization’s digital transformation, at any hour of any day.
After more than 20 years we have become the go to provider of a variety of solutions to the largest banks in Scandinavia. That is our biggest achievement, that all though it has been 20 years, many of the leading financial institutions are still with us, and we take great pride in what this says about us.
Our slogan is “Experience the value of technology” which is fueled by our desire to assist our customers with the best of the breed of hardware and software out there.”
Meet our trusted partners
