Capture & Record Every piece of Communication and Trade
With TM Group, you can capture and record trade information, customer information, and every communication, both electronic (emails, chats, messaging) and voice, across the full lifecycle of the transaction – from pre- to post-trade.
You can capture both front office trader as well as back office communications; contact center interactions, those in the retail branch, on mobile devices, internal chat, and professional chat, such as Bloomberg and Thomson Reuters; as well as social media, and more.
This enables you to easily provide any and every type of evidence requested by either customers or required by the FCA, SSA, or other regulators.
Furthermore, the TM Group’s Shield compliance solution enables recordkeeping of both trade communications (unstructured data) and trade (structured) data, all on the same platform.
And, you can implement our solution either on premise or in a secure and reliable private cloud configuration.
Industry Leading Technology From:
- NICE Actimize
- Every type: electronic and voice
- Full lifecycle: pre- through post-trade
- Every office: front or back office
- Every touchpoint: contact center, retail, mobile devices, internal chat, professional chat, social media
- Every implementation: on premise, private cloud
- Every type of evidence: for customers, FCA, SSA, other regulators