Communication Recording
Communication Recording for voice calls, text, screen, video and chat
Voice, text and video recording
An essential aspect of a successful compliance program is the utilization of voice and interaction recording. It’s critical that, regardless of the department- be it in the trading floor, back office, or contact center- you possess a risk prevention mechanism. To this end, TM Group provides a wide range of interaction and voice recording solutions from industry-leading technology providers. Our solutions are supported, integrated, maintained by a team of compliance experts and engineers.
Due to high demand and regulatory requirements, it’s crucial to conduct investigations that are both effective and efficient, whether on request from the regulator or the internal compliance teams.
Interaction Recording features and benefits
Reduce investigative time
Advanced and proactive search alerts
Capture, monitor and analyze all interactions
Detect and prevent potential regulatory breaches
Comply with following regulations
100%
FINRA & MiFID II
On-Premise Communications Recording
Our Communication Recording solutions
Cloud hosted Communication Recording
TM Group UniCloud is a Unified Communications (UC) omnichannel cloud recording solution for Microsoft Teams, Zoom, Trading telephony, and other Active Recording solutions.
TM Group UniCloud utilizes the market-leading recording platform VFC (Verint Financial Compliance) with Microsoft Azure cloud scalability, high availability, cost-effectiveness, and security architecture. UniCloud can alternatively be hosted in Telia’s Swedish data centers with existing connections to leading Swedish financial institutions.
Microsoft Teams Recording
Microsoft Teams native recording may not be enough.
To ensure your organization is ready for disputes, compliant management, consumer protection and being able to protect corporate liability – you need a 3rd party recording solution
Historical data migration
Historical data migrations from your legacy voice recording system(s) into your current voice recording system so users have a single user interface to search and playback all historical calls.
Key features
- Single user interface for end users to search and playback calls
- Avoid maintaining legacy systems
- Decommission all legacy servers
- Manage common data policies (retention, deletion) across your entire call recording (legacy and new)
- Large scale Data exports to 3rd party systems or per regulatory requirement
- Storage – keep the recorded call in its original archive location or migrate it to a new storage target (cloud or on-prem)
TM Group data migration includes
- Migration from NICE NTR, NICE Engage, NICE Interaction Management (NIM), NICE Perform, NICE Playback Portal
- Migration from Tapes
- Assigning legacy calls to the same users as defined in the new system
- Data completeness validation
- Migration of previous business data
- Process monitoring
- Final report
Archiving (Enterprise Storage Platform / WORM platforms)
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Historical Data Migration
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Fill out the form if you have any questions or want to request a meeting
Don’t leave your compliance to chance. Our powerful communications compliance platform empowers you with the tools and insights you need to stay compliant and protect your business. Say goodbye to compliance risks and stay ahead of regulations. Contact us now to schedule a demo and experience the power of our communications compliance solution.
Talk to our expert
Emil Holmberg
Sales Director
Let our team of experts assist you with your company challenges. We can show you how modern technologies can help your company save on operational, compliance, and risk costs.
