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Are you using Microsoft Teams today, or are you thinking of using it? A fast and unified communications platform like Microsoft Teams has become a must-have in today’s business-world –
Vil du være med til at sikre at TM Group's kunder får den bedste behandling? Stillingen som DVS (Dealer Voice Support) medarbejder er din mulighed for at få
Improve compliance, customer experience, employee experience, efficiency and collaboration with the new NICE Engage and NICE inContact CXone Microsoft Teams integration. The need for collaboration tools and unified
Almost two months of 2021 has gone by, and we still find ourselves in a global pandemic, which does not seem to let completely go any time soon. The way we act
Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their automation investment. This
<p style="text-align: justify;">This is the compliance dictionary from TM Group with a focus on the EU and UK market and the financial industries and banking. The compliance dictionary
I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in creating the success
In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all processes from RDA and RPA
Meet Torbjörn Hörberg. Customer Experience SME at TM Group. “My heart beats for customer service, and creating the best experience for customers, when they interact with the brands.
Register for the webinar here Our automation-partner, Jacada is hosting yet another masterclass webinar. This time it's about how to discover the best use cases for RDA in a contact
TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in Omdia’s Multi Channel Cloud Contact Center Solution Decision
Business-impact overview The most important take-aways from this case are that the average handle time per interaction was brought down, the number of applications the agents had to use during an interaction