9 Essential when looking for Microsoft Teams recording

Are you using Microsoft Teams today, or are you thinking of using it?  A fast and unified communications platform like Microsoft Teams has become a must-have in today’s business-world – especially if we look at the banking and financial industry, contact centers, and call centers. All these industries are obliged to comply with various regulations, and some of these regulations […]

TM Group søger DVS (Dealer Voice Support) medarbejder

Want to be a part of our team? we are looking for a Dealer Voice Supporter

Vil du være med til at sikre at TM Group’s kunder får den bedste behandling? Stillingen som DVS (Dealer Voice Support) medarbejder er din mulighed for at få ansvaret for at yde support til TM Group’s mest krævende kunder, nemlig dealerne i de største banker i Norden. Det omfatter først og fremmest support onsite i […]

Jacada Webinar: How To Discover the Best Use Cases for RDA in Your Contact Center

How to discover the best use cases for RDA in your contact center

Register for the webinar here Our automation-partner, Jacada is hosting yet another masterclass webinar. This time it’s about how to discover the best use cases for RDA in a contact center. Join this webinar and make your automation-investment smart. Who should attend this webinar? Everyone working in a contact center, call center or customer service center should […]

NICE Actimize Webinar: Authorized Fraud – Detecting the Un-Detecable

Partner webinar: Authorized Push Payment Detecting Fraud: Detecting the un-detecable

Click here to register for the webinar Fraudsters get more and more creative in trying to deceive businesses by the hore. A very hot topic within the world of fraud is Authorized Push Payment Fraud (APP Fraud), a fraud scam that is almost impossible to detect. So how do you manage and detect the un-detecable? […]

Jacada Webinar: How To Bullet-Proof Your Automation Roadmap With a ROI Calculator

How To Bullet-Proof Your Automation RoadMap With a ROI Calculator

Register for the webinar here Our business-partner on automation, Jacada is hosting a webinar about how to bullet- and future-proof your automation roadmap with an amazing ROI calculator. Join this webinar and make your automation-investment smart and optimized. Who should attend this webinar? Obviously this webinar is for everyone with a curious automation-soul. However, this […]

How to implement a successful IT Project: A guide to how we do it

How to implement a successful IT Project: A guide to how we do it

Implementing an IT project into any business or organization can be complex and difficult and requires stringent processes and knowledge. Over time when your experience builds up, you also know where the pitfalls are, and how to avoid them. We turn these pitfalls into focus points, which we always keep a firm eye on, and […]

Functional vs. Non-functional requirements in an IT project

One basic aspect of IT project management is understanding the different requirements of a system. There are two types, which are both critical when implementing a successful IT project, functional and non-functional requirements. Senior Project Manager, Søren Pedersen has defined both functional and non-functional requirements, so you can get a basic understanding of the difference […]

NICE inContact is now a TM Group Business Partner

TM Group and NICE inContact partnership

NICE inContact CXone is the leading cloud customer experience platform with a unified approach to Customer Analytics, Omnichannel Routing, Workforce Management, and Automation & Artificial Intelligence, enabling a more efficient environment for employees, exceptional customer experiences and better business results. CXone is already in use all over the world with more than 240 customers in […]

BPA Talk – Part 2 – How to deflect inbound calls to customer self-service

How to deflect inbound calls to customer self-service

It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you experience an increasing volume of inbound inquiries from your customers, you will really benefit from watching this video. Our Customer Experience SME, Torbjörn Hörberg, lets you in on how you can deflect a large amount […]