Communicate through chat, email, or any other digital channel faster than light!
Your customer experience is the main differentiator between you and your competitors. Customers expect you to respond quickly and effectively and have their needs met whenever they need it.
In the highly demanding environment of today’s customer care, live chat is shining as one of the most powerful tools in the contact center arsenal. Being able to handle several chats simultaneously and deliver flowless customer experiences is a key to the future of any contact center.
How can your organization outclass the competition in such an environment?
According to techjury.com, 75% of customers find live chat more satisfactory than other channels, and the value of a live chat is, on average, $249.
With Deepdesk capabilities you can go beyond your customer’s expectations, delivering better experiences and creating long-lasting relations directly from the website or social media.
Deepdesk’s AI-powered assistant gets input from your historic data and provides automated suggestions with the best possible answers for the situation. The results get better every time you interact with a new customer.
Using autocomplete, plus Deepdesk’s capability to automatically fill in names and other customer data, agents can increase typing speed by up to 50%.
With Deepdesk, your agents can cut typing time by up to 50% using the smart autocomplete and real-time message suggestions. Deepdesk can learn your patterns, and it can be trained to suggest to you the best answers to common questions.
Autoflow on the other hand, allows the agents to save time on repetitive tasks when solving common problems such as helping with the login or making small changes to the client’s account.
Watch our demo video on the left side, and let us inspire you with the possibilities that Deepdesk brings to your contact center.
Denmark – Tobaksvejen 21, 2860 Søborg.
+45 70 25 09 20
Sweden – Augustdalstorget 3, 131 52 Nacka Strand – Post: Box 1215, 131 28 Nacka Strand.
+46 8-614 0070
Finland – Äyritie 12C, Fi-01510 Vantaa.
+358 40 0330 773
Israel – 5 Mefi St., Netanya, Israel.
Denmark – Tobaksvejen 21, 2860 Søborg.
+45 70 25 09 20
Sweden – Augustdalstorget 3, 131 52 Nacka Strand – Post: Box 1215, 131 28 Nacka Strand.
+46 8-614 0070
Finland – Äyritie 12C, Fi-01510 Vantaa.
+358 40 0330 773
Israel – 5 Mefi St., Netanya, Israel.
TM Group A/S
Tobaksvejen 21, 2860 Søborg (Denmark)
+45 70 25 09 20
info@tm-group.com
VAT: 41707488
TM Group Projects & Services A/S
Tobaksvejen 21, 2860 Søborg (Denmark)
+45 70 25 09 20
info@tm-group.com
VAT: 41707526
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